Support Forums & FAQ

Support Forums & FAQ

Support

Check out the Tutorial Videos, and FAQ below, or ask a question in our forums to get help from the team, or input from other users!

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Get in touch

We are interested in what you think of our products! Send us a message if you have feature requests or bugs to report!

You can fill out the form in order to get in touch directly. You can also send an email to support@scorecloud.com.

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FAQ

Account

Why do I need a ScoreCloud account?

Since your songs are saved to the cloud, your free personal ScoreCloud account is needed to make sure that you can access them, and get the full advantage of our services.

With a ScoreCloud account you can automatically store your songs online. When you edit your score, the changes instantly sync to all devices. It also enables you to share songs online, print and export, manage lists and collaborate on arrangements with your class, band or choir.

How do I create a ScoreCloud account?

Create a ScoreCloud account with the Registration button in ScoreCloud Express, when starting ScoreCloud Studio, or right here on the web.

I've lost my ScoreCloud password. How do i reset it?

Go to the Reset Password Page and enter your email or username.

If you’ve lost both your user name and password, and don’t know what email you registered with, or if you registered using Facebook, please contact support@scorecloud.com.

How do I synchronize ScoreCloud Express and ScoreCloud Studio?

Make sure that you have a ScoreCloud Account, and that you are logged in to the same account on all devices.

In ScoreCloud Express, log on using the register button.

In ScoreCloud Studio, synchronize to your online ScoreCloud account by logging in using the icon next to “Cloud Collections” in the navigator. Open them by double clicking on your desired song.

cloud-login-express  .  cloud-login-studio

Do I own the rights to the music I create in ScoreCloud?

Yes you do. The terms regarding copyright says that you own all rights to your music and that we only have the right to use it for analysis, technical issues and development.

Read the full Terms of Use (section 8.2).

Can I save my songs offline?

A PRO subscription will allow you to save your songs offline when you use ScoreCloud Studio. When using ScoreCloud Express, the songs are saved online.

Choose a plan

View the full Plan Comparison Chart

Why subscriptions?

ScoreCloud is a concept where both ScoreCloud Studio and ScoreCloud Express rely on cloud services for analysis and storage. We also think it’s important that everyone uses the latest version of ScoreCloud, so that we can ensure the quality of the musical results.

This is why we have chosen the subscription model! Anyone should be able to use the latest ScoreCloud software for free, but if you use it a lot, upgrading to PLUS could be worth a few bucks. If you are a professional in need of advanced features like MusicXML or local saving, you might want to go PRO.

Choose a plan

View the full Plan Comparison Chart

How do I cancel my subscription?

We are very sorry to see you go. If you could give us any feedback on why we would be very thankful!

To cancel your subscription, please follow these steps:

  1. Log in to your ScoreCloud account on my.scorecloud.com
  2. Scroll down in the left side panel and click on ‘Account Settings’ in the bottom or go directly to my.scorecloud.com/user/settings
  3. In Subscription plan: click Cancel
  4. Finally, in the new window: click Confirm

NOTE: Cancellations are effective the following billing cycle. This means that no more charges will be made to your card, but you will continue to have the same access and benefits of your product for the remainder of the current billing period. You will not receive a refund for the current billing cycle.

This is also explained in the description of our subscription plans.

From the Account Settings page you can also remove your payment method (card) from our system entirely, but by doing so you will forfeit any remaining paid for days on your subscription.

 

ScoreCloud Express

What is ScoreCloud Express?

ScoreCloud Express is a mobile app for iPhone. There is also a HD version for iPad.

With ScoreCloud Express you can play, sing or whistle any monophonic melody (no chords, one note at a time) and instantly turn it into music notation. Use the tools for basic editing of your score directly on your phone.

Is there a version of ScoreCloud Express for Android/Windows Phone/BlackBerry etc?

So far the mobile app is only availiable for iPhone and iPad. We have understood that there is a big demand for ScoreCloud Express on other systems and we are very happy for that. We are bringing ScoreCloud to the most requested platforms, but the release dates are not yet official.

Sign up for our mailing list, or follow us on facebook or twitter to get info on upcoming releases!

Is there an iPad version of ScoreCloud Express?

Yes, ScoreCloud Express HD. This is a HD port of the iPhone app. We are working on a more featured version for iPad, but the release date is not yet official.

Sign up for our mailing list, or follow us on facebook or twitter to get info on upcoming releases!

ScoreCloud Express only handles monophonic audio input. What does this mean?

This means that the ScoreCloud analysis handles one note at a time. For example melodies and bass lines work, while chords, multiple voices and songs with accompaniment do not.

This also means that you can get unpredictable results from extensive use of sustain pedal, big rooms with lots of reverb (bathrooms, concert halls etc), instruments with a lot of resonance and sustain (e.g. steel guitar, harp, koto, sitar, viola d’amore, hardingfela, nyckelharpa).

Look at the General tips for best possible results from the ScoreCloud audio analysis.

What instruments can I use to make recordings in ScoreCloud Express?

Any instrument works as long as the music is monophonic, meaning one note at a time. For example melodies and bass lines work, while chords, multiple voices and songs with accompaniment do not.

This also means that you can get unpredictable results from extensive use of sustain pedal, big rooms with lots of reverb (bathrooms, concert halls etc), instruments with a lot of resonance and sustain (e.g. steel guitar, harp, koto, sitar, viola d’amore, hardingfela, nyckelharpa).

Also experiment with microphone placement if you have issues with your instrument. Placing it too close to the guitar body or on top of a piano can produce resonance problems.

ScoreCloud Express did not achieve the score I wanted. Can I get a better result?

Yes, you probably can! You can edit the score in the app or in ScoreCloud Studio, but the way you sing or play can also help the analysis to create the score that you want.

Look at the General tips for best possible results from the ScoreCloud audio analysis.

Can I edit my songs in the app?

Yes, it is possible to do basic editing in the app. You can edit Pitch, Note values, Key- and Time Signature, Pickup, Clef, Timing (move bar lines to reanalyze local timing errors), Tempo and Title.

Further editing, such as toggling your arrangement with new parts, adding chords, articulations and more can be done with ScoreCloud Studio for Mac OSX and Windows. To do this you synchronize the iPhone app to the desktop software via your ScoreCloud account.

How long can a recording be in ScoreCloud Express?

The limit is 3 minutes, but we recommend that you try to keep it shorter than that, for best possible result.

On the other hand, since ScoreCloud does not know what song you are singing, it needs more than just a few notes to give you a good notation. You can for example sing your idea twice with a steady pulse.

Look at the General tips for best possible results from the ScoreCloud audio analysis.

I get 'Unable to analyze! Saved in archive'. Why?

Analyses can unfortunately sometimes crash due to:

  • Background noise and extra-musical sounds that interfere with your recording
  • Problems with the internet connection, which can interrupt the transmission of the sound to the cloud.

Remember that even talking or traffic noise is recorded and analyzed. If you use an iPad, try positioning the microphone closer to the sound.

If you experience this problem even though your internet connection is good, please contact support@scorecloud.com

I get 'Unable to analyze! Recording empty?' Why?

This should only happen when the recording is actually empty. Please make sure that ScoreCloud has access to your microphone (see below). This option is given when launching ScoreCloud Express for the first time. Also, make sure that the microphone is actually working (rebooting your phone might solve any temporary problems).

How to give ScoreCloud Express access to your iPhone’s built in microphone:

iphone-mic-settings

If you still experience this problem, please contact support@scorecloud.com

I get another another error message (listed below), why?

Most error messages are related to network and server issues. If you’re getting one of the error messages below, please make sure that your internet connection is working well. If you still experience this problem, please contact support@scorecloud.com and describe the full error message including any code in it.

REPORT ISSUE

Network/server related error messages:

  • “Could not share this song. Please try again later.”
  • “Got empty drawing”
  • “Could not get drawing”
  • “Could not share this song. Please try again later.”
  • “Could not send email”
  • “Could not get song list ”
  • “Could not get collections list ”
  • “Could not register client on ScoreCloud”
  • “Could not get featured songs list ”
  • “Play Error, got empty midi”
  • “Play Error, could not get midi”

Printing, saving and exporting song to mp3, pdf, MIDI, scld and MusicXML is available through your ScoreCloud online account, or in ScoreCloud Studio.

With a ScoreCloud account you can automatically store your songs online, so when you edit your score, the changes instantly sync to all devices. It also enables you to share songs online, print and export, manage lists and collaborate on arrangements with your class, band or choir.

Create a ScoreCloud account with the Registration button in ScoreCloud Express, when starting ScoreCloud Studio, or right here on the web.

The app crashed, or didn't behave like it is supposed to. What to do?

You might have come across undiscovered issues, and we would of course like to take a good look at it. Please contact support@scorecloud.com.

Send us any related musical examples with the share function in the app: Share → Email → support@scorecloud.com

If the app produced unsatisfactory scores, please first read the General tips for best possible results from the ScoreCloud audio analysis. If this does not help you, please send us a report with related musical examples.

”General

  • Sing or play one note at a time – ScoreCloud Express does not know any songs – it attempts to analyze the musical structure like someone who never heard the song or musical style before. Singing or playing clearly and organically generally gives better results.
  • Sing or play a little longer – To get a better result, sing at least two phrases, 10 seconds or more.
  • Keep a steady tempo – ScoreCloud Express does not know what your foot is tapping. If you play or sing something that really needs accompaniment you will probably get an unexpected score. Keeping a steady pulse helps.
  • Hum or sing without lyrics – Singing with Da-da etc. is easier for ScoreCloud Express to understand than lyrics. You generally get better results from singing if you sing without lyrics since there can be unclear notes in vocal performance with lyrics.
  • Leave out ornaments and wailing – Sing or play fast songs a little slower and leave out ornamentation or ‘wailing’. Short notes are generally not so clear in intonation and can be difficult to separate from slides and noise.
  • Try another position – Experiment with the placement of the microphone/device and listen to your sound. You generally get better results if you do not sing, whistle or play very loud close to the microphone or too soft far from the microphone, but it depends also on the background noise and the reverberation in the room.
  • Stay in time – If you want the a notation be rhythmically simple, try not to cut-off or prolong phrase endings too much; let the beat continue and keep the duration of the notes.
  • Change score detail – You can set the score detail to low if you want to leave out short unwanted notes.

 

ScoreCloud Studio

What is ScoreCloud Studio?

ScoreCloud Studio is a desktop software for Windows and Mac OSX that creates musical notation from what you play. Just connect your MIDI keyboard and start playing.

What are the technical requirements of ScoreCloud Studio?

ScoreCloud Studio is availiable for PC and Mac and will work with most modern systems.

Recommended for Mac OS X:

Mac OS X 10.7 or later
Minimum 2 GB RAM
Minimum 100 MB free hard disk space

For MIDI input, any MIDI device compatible with your system.

Recommended for Windows

Windows 7/8
Minimum 2 GB RAM
Minimum 250 MB free hard disk space

For MIDI input, any MIDI device compatible with your system.

How do I upgrade from ScoreCleaner to ScoreCloud?

Note: Make sure that you know the folder location of your saved ScoreCleaner song files (.scld), they will work in ScoreCloud as well!

1. Uninstall ScoreCleaner

  • Open Programs and Features by clicking the Start button , clicking Control Panel, clicking Programs, and then clicking Programs and Features.
  • Select ScoreCleaner in the list, and then click Uninstall.
    If you’re prompted for an administrator password or confirmation, type the password or provide confirmation.

2. Install ScoreCloud

3. Launch ScoreCloud and open your song files in the new program!

I get no sound into the program, why?

If you are playing on a MIDI device, make sure that it is properly connected. ScoreCloud should detect your MIDI device, but you can make sure that it has by checking Preferences in the menu.

The beta version contains a bug that has been discussed in the support forums.

I have problems with sound timing (latency), how do I solve it?

This problem applies to all software that uses performance MIDI input, meaning that even if you have been performing perfectly with regards to timing the system latency may give the analysis improper information.

What you can do to reduce the problem:

  • Make sure you don’t have to many RAM consuming softwares (e.g. studio softwares and video editing softwares) open while running ScoreCloud Studio
  • Avoid playing very short successive notes
  • Try using an external soundcard or to use the sound output if your keyboard has got one
  • Try using your keyboard’s built-in sound output if your keyboard has got one

ScoreCloud Studio did not achieve the score I wanted. Can I get a better result?

Yes, you probably can! In many cases you can use the advanced editing in ScoreCloud Studio to “save” the score, but how you play can also help the analysis to create the score that you want.

Look at the General tips for best possible results from the ScoreCloud MIDI analysis, and watch the video to learn more:

Do I have to play everything in ScoreCloud Studio? Can I write my music manually as well?

Yes, it is possible to write music manually in ScoreCloud by using the Manual input tool!

Watch this video to learn how to use it:

Can ScoreCloud create a 4-part arrangement from my playing?

Yes, it can!

If you are using MIDI input ScoreCloud analyzes what you are playing and creates a score with separate voices.

However, you might want to edit ScoreClouds Voice separation. Learn how by watching this video:

Can ScoreCloud generate chords for my melody?

No, you have to play or write the chords yourself. ScoreCloud creates a score from your playing, it does not arrange the music.

To get notated chords, add them by playing with the overdub tool, or by maually writing the notes. To add chord symbols, use the Add Chords button in the toolbar.

Is it possible to export the score from ScoreCloud into another software?

Yes it is! These are the export options in ScoreCloud Studio:

  • “Export –> Export Current Snippet” – creates a midi-file of your original recording in the listener, your complete performance including tempo shifts etc. Makes it possible to open in e.g. Garageband.
  • “Export –> Save All Snippets” – creates a folder with all your original recordings in the listener (MIDI-files)
  • “Export –> Song As MIDI” – creates a MIDI file of the playback version of the notated music, in other word a MIDI-file of what you hear when you press play in the song window, without your performance and tempo changes. Makes it possible to open in e.g. Garageband.
  • “Export –> Song As Music XML” – creates a Music XML file of the notated music which makes it possible to open it in another notation software.

To get your score as PDF you need to use the print command. On Mac OSX a “print to PDF” option is built in to the system, but on Windows you need to install a third party software to act as a “PDF printer”, such as PDF Creator, Bullzip PDF Printer or Adobe Acrobat Pro.

The program crashed, or didn't behave like it is supposed to. What to do?

You might have come across undiscovered issues, and we would of course like to take a good look at it. Please contact support@scorecloud.com.

If possible, attach any related musical examples.

If you can, please also attach the program log file “ScoreCloud.log”, that is found in”%appdata%/ScoreCloud” on Windows, or “Library -> ScoreCloud” on Mac OSX.

go-to-appdatago-to-library

I get a 'sample rate' or input/output error, what to do?

You probably get this error either because you have no active playback or recording device, or your system playback and recording sample rate settings do not match. You can solve this quite easily by following these steps:

On Mac OS X

  • Open the Audio MIDI Setup utility application (found in Application/Utilities)
  • Open the Audio Window, if it is not already open, from the Window menu
  • In the device list to the left, select your microphone
  • Choose a sample rate for the microphone in the “Format” box to the right (e.g. 44100,0 Hz)
  • Now select your output device in the device list
  • Choose the same sample rate for this device

Restart ScoreCloud, and you should now see the correct input and output devices in the ScoreCloud Preferences.

If you are still having issues, you might have come across undiscovered issues, and we would of course like to take a good look at it. Please contact support@scorecloud.com.

On Windows

Change Playback Sample Rate

  • Right click the Speaker icon in “System Tray”, next to the clock.
    tray
  • Choose “Playback devices” in the menu.
  • Make sure you have at least on active device in the list, and that your preferred device is set to Default.
  • Click on “Speakers” device (or other default device with green checkmark).
  • Click on the Properties button.
  • Click on the “Advanced” tab.
    advanced-tab
  • Select a Default Format, for example “16 bit, 44100 Hz (CD Quality)”
  • Click the OK button

Change Recording Sample Rate

  • Click on the Recording tab.
  • Make sure you have at least on active device in the list, and that your preferred device is set to Default.
  • Click on “Microphone” device (or other default device with green checkmark).
  • Click on the Properties button.
  • Click on the “Advanced” tab.
  • Select the same Default Format as you selected for Playback, for example “16 bit, 44100 Hz (CD Quality)”.

Restart ScoreCloud, and you should now see the correct input and output devices in the ScoreCloud Preferences.

If you are still having issues, you might have come across undiscovered issues, and we would of course like to take a good look at it. Please contact support@scorecloud.com.

General tips for best possible results from the ScoreCloud MIDI analysis.

  • Playing or singing clearly and organically generally gives better results. ScoreCloud Studio does not know any songs – it attempts to analyze the musical structure like someone who never heard the song or musical style before.
  • ScoreCloud Studio does not know what your foot is tapping. If you play or sing something that really needs accompaniment you will probably get an unexpected score, unless you record with a click-track. Keeping a steady pulse helps.
  • Singing with Da-da etc. is easier for ScoreCloud Express to understand than lyrics. You generally get better results from singing if you sing without lyrics since there can be unclear note onsets (the start of a note) in vocal performance with lyrics.
  • Sing or play fast songs a little slower and leave out ornamentation or ‘wailing’. Short notes are generally not so clear in intonation and can be difficult to separate from slides and noise.
  • Experiment with the placement of the microphone and listen to your sound. You generally get better results if you do not sing, whistle or play very loud close to the microphone or too soft far from the microphone, but it depends also on the background noise and the reverberation in the room.
  • If you want the a notation be rhythmically simple, try not to cut-off or prolong phrase endings too much; let the beat continue and keep the duration of the notes.
  • Since ScoreCloud does not what song you are singing it needs more than just a few notes, measures or phrases to give you a good notation. Try and sing a little longer than just a few seconds.
  • Be clear and firm when pressing the keys. ScoreCloud analyses velocity (how “hard” you press a key) as well, and since midi keyboards often don’t deliver very detailed information on velocity being clear improves the analysis.

For tips on the audio input in ScoreCloud Studio, look at the General tips for best possible results from the ScoreCloud audio analysis under ScoreCloud Express!