Support & FAQ

Support & FAQ

Manual and Tutorial Videos

Get in touch

We are interested in what you think of our products! Send us a message if you have feature requests or bugs to report!

You can fill out the form in order to get in touch directly. You can also send an email to support@scorecloud.com.

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    FAQ

    Account

    Is ScoreCloud safe for me and my songs?

    Why do I need a ScoreCloud account?

    How do I create a ScoreCloud account?

    I've lost my ScoreCloud password. How do i reset it?

    How do I synchronize ScoreCloud Express and ScoreCloud Studio?

    Do I own the rights to the music I create in ScoreCloud?

    Can I save my songs offline?

    Why subscriptions?

    How do I cancel my subscription?

    How do I change my email address?

    My class or group are struggling to create new accounts!

    How do I close my account and delete my personal data?

    ScoreCloud Studio

    What is ScoreCloud Studio?

    What are the technical requirements of ScoreCloud Studio?

    I get no sound into the program, why?

    ScoreCloud Studio did not achieve the score I wanted. Can I get a better result?

    Can I import a song from a CD or an mp3 to ScoreCloud Studio?

    Can I import audio files of isolated tracks of single instruments from my studio project in a DAW to ScoreCloud Studio and get sheet music?

    Can I create guitar tablature in ScoreCloud?

    Do I have to play into in ScoreCloud Studio? Can I write my music manually as well?

    I have problems with sound timing (latency), how do I solve it?

    Can ScoreCloud create a 4-part arrangement from my playing?

    Can ScoreCloud add chords for my melody?

    Is it possible to export the score from ScoreCloud into another software?

    The program crashed, or didn't behave like it is supposed to. What to do?

    How do I set up my Audio & MIDI properly?

    I get a 'sample rate' or input/output error, What to do?

    General tips for best possible results from the ScoreCloud analysis.

    How do I upgrade from ScoreCleaner to ScoreCloud?

    Updating ScoreCloud on MacOS 10.8

    ScoreCloud Songwriter

    What is ScoreCloud Songwriter?

    How do I use ScoreCloud Songwriter?

    I’m having audio issues, what to do?

    ScoreCloud Songwriter did not produce the sheet I wanted. Can I get a better result?

    Can I import a song from an mp3 or YouTube into ScoreCloud Studio?

    Can I create guitar tabulature in ScoreCloud Songwriter?

    The program crashed, or didn't behave like it is supposed to. What to do?

    ScoreCloud Express

    What is ScoreCloud Express?

    Is there a version of ScoreCloud Express for Android/Windows Phone/BlackBerry etc?

    Is there an iPad version of ScoreCloud Express?

    ScoreCloud Express only handles monophonic audio input. What does this mean?

    What instruments can I use to make recordings in ScoreCloud Express?

    ScoreCloud Express did not achieve the score I wanted. Can I get a better result?

    Can I edit my songs in the app?

    How long can a recording be in ScoreCloud Express?

    I get 'Unable to analyze! Saved in archive'. Why?

    I get 'Unable to analyze! Recording empty?' Why?

    I get another another error message (listed below), why?

    The app crashed, or didn't behave like it is supposed to. What to do?

    General tips for best possible results from the ScoreCloud audio analysis.